customer service
Levels 5,6,8
Customer service (scqf 5)
The Award in Customer Service at SCQF level 5 enhances essential skills, knowledge, and understanding for delivering professional customer service. It emphasizes effective communication and listening skills, enabling learners to provide relevant information to meet customer needs. Additionally, learners will acquire the ability to adjust responses to various customer behaviors and create a positive impression of themselves and their organization.
Customer service (scqf 6)
The SVQs in Customer Service from SCQF level 4-8 enable candidates to demonstrate job-related competence. They cover areas such as communication, delivering customer service within best practices, understanding customer service principles, and adhering to organizational rules, external regulations, and legislation in managing customer service and handling complaints. These qualifications are developed in partnership with the Skills CFA Sector Skills Council to ensure sector relevance.
Customer service (scqf 8)
The SVQs in Customer Service from SCQF level 4-8 enable candidates to demonstrate job-related competence. They cover areas such as communication, delivering customer service within best practices, understanding customer service principles, and adhering to organizational rules, external regulations, and legislation in managing customer service and handling complaints. These qualifications are developed in partnership with the Skills CFA Sector Skills Council to ensure sector relevance.